Introducing the Softphone

Incoming landline calls can be answered through an application on you mobile anywhere.

Use your mobile app to show your landline number on out going calls.

We’re delighted to announce our Softphone application for mobile devices is now available! You’ll find it in the App Store and Play Store for iOS and Android.
The App is packed full of features including mobile call recording, call transfer, conferencing, call history, local address book and much more.

Users can manage the App on our new hosted voice platform by linking it to their Gilltec account. Assigning numbers and managing call routes can all be done in real time through the portal.

Every organisation’s communications needs are different. Whether it’s enterprise mobility, working from home or availing of local dial plans whilst overseas, the release of the Softphone provides another solution to meet the needs of the 21st century business.

Benefit 1: Geographical Flexibility

An IP desk phone is spatially limiting as it cannot extend communication outside of the office itself; however, VoIP technology overall and softphones are not dependent on location. Essentially, if a user has access to the Internet, he or she can utilize a desktop softphone. Softphones are ideal for telecommuters, associates who frequently travel, businesses with multiple locations, and remote employees.

A desktop softphone is one of the optimal tools for accessing the enterprise PBX system. On a global scale, it acts as a fully-functional office extension. For instance, traditionally, an associate traveling to a work conference would have had to rely on her cell phone to make calls. While at the conference, she would miss calls that were made to her office extension. With a softphone, this associate could utilize WiFi in a hotel, coffee shop, or conference center and use the softphone on her laptop. A softphone, like Yeastar Linkus, would allow her to make calls, forward inbound calls to another associate, check missed calls, and listen to voicemails.

In addition to a desktop softphone, it is becoming quite common for VoIP PBX providers to offer a complementary mobile softphone app. Your on-the-go employees will also be able to access their business extension & utilize imperative VoIP functionalities from their iOS or Android smartphone device

Benefit 2: Chat & Messaging

Collaboration does not merely occur through vocal means. Many business associates are turning to, and actually prefer, to share content and collaborate via chat. When using a robust desktop softphone, users can chat with their co-workers on the network instantly. Send individual messages, chat with a group, and even share content and attachments. Brainstorming sessions can occur instantaneously and collaboration can flourish. It is important to note, though, that not all desktop softphones offer the chat feature. When choosing a PBX to implement, it is best to double check whether the desktop softphone is capable of chat/messaging.

Benefit 3: CRM Integration

Desktop softphones can integrate seamlessly with third-party CRM. Gone are the days of answering calls from unknown numbers. Many softphones can now be linked to Outlook Contact or Google Contact, so you can gain real-time access to detailed contact information (call pop, call journal). With this integration, you can easily determine who is calling, which will help you provide the caller with the personalized and individualized assistance and answers that he or she is seeking.

Benefit 4: Upgradable Software

When using a desktop softphone, you are relying solely on software. Fortunately, software can be easily upgraded, so you and your associates can quickly and efficiently access the latest and greatest whenever new updates are rolled out. You will not be required to purchase an extra hardware or wires. Instead, just update your software on your computer whenever a new feature or functionality becomes available. You’ll be saving money on costly equipment with this future-proof software.

Benefit 5: Employee Presence

Real-time presence is a key element of effective call management. With a desktop softphone, you can view the availability of business associates on your network. They can identify if they are available and if so, note the best way to reach them. An optimal softphone will include colored status indicators along with the ability to leave short presence notes (such as “call cell” or “back from lunch at 1 PM.”)

Knowing employee presence is so crucial. It eliminates the guesswork of who will answer a customer call when one comes in. This will reduce customer wait times and improve the overall caller experience. Inbound calls can now be picked up and transferred in a timely fashion.


we create the solution that helps your business move forwad



Blueface A Comcast Company began working with Gilltec Sales in 2017. Blueface was immediately impressed by the level of professionalism and customer service Gilltec sales provides for its customer base.

Managing Director / Blueface

Rouses Insurance

Since upgrading our telephone system to the cloud with the Blueface voip technology & Gilltec Telecoms. We would be happy to recommend the cloud based system. We have exceed the savings we were promised and the back up and support provided by the team at Gilltec Telecoms was second to none.

Hugh Rouse
Managing Director / Rouses Insurance

Ballina Chamber

Since moving out telecoms to the cloud based Blueface system with Gilltec Telecoms. We have achieved the saving reliability and service that we require to run a busy Business & Community focused office here in Ballina Co Mayo.

Mags Downey Martin

Gilltec Telecoms

Your business is our number #1 priority. We work with you. With your inside knowledge of your business and our insight in to the thousands of businesses we have helped allows us to optimse and deliver the perfect telecomunications solution for you. You get access to experts and we make another happy customer!

Alan Gill
Managing Director / Gilltec