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Frequently asked

How do i find the model of my phone?
The model number of your phone is located near the display. If it’s a Panasonic phone it will start with something like: KX-…

What is a SIP trunk?
SIP trunking is a Voice over Internet Protocol (VoIP) service based on the Session Initiation Protocol (SIP) by which Internet Telephony Service Providers (ITSPs) deliver telephone services to customers equipped with an IP-based Private Branch eXchange (IP-PBX). Basically, telephone lines provided over a broadband connection.

SIP trunks provide all the same features as ISDN trunk lines, powerful call setup and routing, faster setup and tear down of calls, and superior audio fidelity compared to analogue PSTN lines.

While SIP trunks are the most cost effective type of trunk lines available, costing less per channel than ISDN or analogue PSTN lines, usually with free landline calls and low cost mobile rates included, a good quality broadband connection is essential for SIP trunks to be a viable solution for business.

What is VOIP?
Voice Over Internet Protocol (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, IP communications, and broadband phone service. The term Internet telephony specifically refers to the provisioning of communications services over the public Internet, rather than via the Public Switched Telephone Network (PSTN).



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    Blueface A Comcast Company began working with Gilltec Sales in 2017. Blueface was immediately impressed by the level of professionalism and customer service Gilltec sales provides for its customer base.

    Managing Director / Blueface

    Rouses Insurance

    Since upgrading our telephone system to the cloud with the Blueface voip technology & Gilltec Telecoms. We would be happy to recommend the cloud based system. We have exceed the savings we were promised and the back up and support provided by the team at Gilltec Telecoms was second to none.

    Hugh Rouse
    Managing Director / Rouses Insurance

    Ballina Chamber

    Since moving out telecoms to the cloud based Blueface system with Gilltec Telecoms. We have achieved the saving reliability and service that we require to run a busy Business & Community focused office here in Ballina Co Mayo.

    Mags Downey Martin

    Gilltec Telecoms

    Your business is our number #1 priority. We work with you. With your inside knowledge of your business and our insight in to the thousands of businesses we have helped allows us to optimse and deliver the perfect telecomunications solution for you. You get access to experts and we make another happy customer!

    Alan Gill
    Managing Director / Gilltec